Terms of Use
1. Definition:
These terms apply to all retail users dealing with {subolaays} for wholesale food purchases. By using the platform, you agree to comply with all the terms below.
2. Account Registration and Usage:
The user must be an official representative of a registered business or commercial entity.
Accurate information must be provided, including commercial registration, tax number, and contact details.
The store reserves the right to suspend or cancel the account in case of illegal activity or policy violations.
3. Orders and Transactions:
All orders are subject to actual product availability.
Prices are subject to change without prior notice. The price at the time of order confirmation will apply.
The store is committed to issuing official invoices for each purchase.
4. Payment:
Payment must be made via approved methods (bank transfer, online gateways).
An order is not considered confirmed until payment is received or proof of payment is submitted.
In case of delayed payment, the store reserves the right to suspend the order or charge additional fees.
5. Shipping and Delivery:
Shipping is done through specialized companies, with delivery time determined by location and quantity.
The customer is responsible for receiving the products on time.
In case of damage or shortage, it must be reported within 24 hours of receipt.
6. Return and Exchange Policy:
Returns of food products are only accepted if there is a clear defect or non-compliance with specifications.
A return request must be submitted within 48 hours of receipt, with supporting photos or documents.
7. Intellectual Property & Confidentiality:
All content and trademarks on the platform are owned by the store and may not be used without permission.
Both parties agree to maintain confidentiality of shared business and customer data.
8. Legal Responsibility:
The store is not liable for any losses resulting from misuse of products or unauthorized resale.
In case of disputes, the applicable commercial laws of {Kingdom of Saudi Arabia} will apply.